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Hello,

We've noticed various bugs in our Business v4 forum (602300), here are some of them that I remember currently:

1. Blocking multiple registrations with the same IP does not work. We often see spam from "users" with the same IP. Not sure if multiple same email blocking is affected as well.

2. The post count does not seem to update upon deletions, only when writing new posts. It only goes up, not down. At least not in real time or anything close to that. The admin control panel for post re-calculation does not seem to help either (not that such a manual operation is the solution).

3. At the admin control panel, "Nicht freigeschaltete Mitglieder" > "Freischalten" and "Löschen" should be "boxes", not "radio buttons". Sometimes you want to select or deselect some but not all users.

4. The search function is problematic, especially when trying to find all the posts from a certain user.

5. Various users report obnoxious ads which take the whole page, usually in-between sub-forums or when opening threads, and cannot even be ignored easily. This type of intrusion is probably excessive for a paid forum and causes user annoyance.

Thank you for the prompt reply.

Zitat

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Regarding blocking same email: Works fine.

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Alright, but IP does not work for sure and it is very important for basic spam prevention.

Zitat

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You can select or deselect single users by radio button as well.

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No, radio buttons cannot be de-selected, only selected or changed. That's their nature. If there are 100 users pending activation and you start selecting some of them for deletion, if you accidentally select something you don't want, you'll have to refresh the entire page and start again. Sometimes you neither want to approve or delete and radio buttons cause problems in the case of accidental selection there.

Zitat

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new type of ads. I have them too (Basistarif).

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Sure, but on large forums with that many visits/hits, like ours, I highly doubt that the "basic tariff + normal ads" does not at least cover the server costs. I understand normal ads on the top/side (based on the admin control panel preference) but full page ones are pushing it.

Thanks for the reply Ingmar.

Zitat

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Can you please give me an example of a post created by someone with an ip-address that is on your blacklist?

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Ah, I do not mean the blacklist. Basically, someone can create two different accounts with the exact same IP address, which should not be allowed. I notice that whenever we are hit badly with spam. I don't have a picture to show you now but it is very apparent in "Nicht freigeschaltete Mitglieder" section whenever it happens.

Zitat

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We never thought of the need to "deselect" a registrant without accepting or deleting the signup request.

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Yeah, here is what I do. I delete non-complete registrations after some days. But I want to keep the recent ones at the top. With the radio buttons, if you select "all" at the "delete" section, it will also select the top/recent ones without a way to de-select them. Alternatively, you can select "delete" per user but that is very time consuming and in case you miss-click a top/recent one, a refresh is needed to start all over again.

Zitat

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If there is an Ad that is particularly annoying please take a screenshot and contact us by mail

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Thought so. Alright, I will send you an email if I get more user complaints about specific intrusive ads.

Regarding the other two issues (2,4), are there any solutions there by any chance? Issue number 2 is mostly relevant to this and number 3 has been reported by our users who find the search problematic.

Zitat

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I just re-initializedyour search index. Please check if the search results are complete now.

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Thank you, it is better now, it shows a close enough value instead of 1/10th or similar like before. There is still this "Other" section which (at least in my account) has 252 entries which show nothing:



The math doesn't seem right either. There "should be" 4940 posts but search finds 5042 (Forum 4790, Other 252). Even assuming that 252 are the deleted ones which the forum still counts for some reason, that should be 4940 - 252 = 4688, not 4790.

Zitat

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That count doesn't change simply because the admin decides to delete a post/thread/category.

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That's the first forum software I've ever seen doing that. It means that the post count is usually inaccurate and not an indication of a user's contributions. In my humble opinion, it doesn't make sense to only add but not remove. It's like someone who's 70 years old saying that they have 8 cars but what they actually mean is that they have 1 currently and the other 7 from many years ago, now retired/scrapped. It is misleading. Maybe the search issue is related to this actually.

Zitat

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If we decide to delete the forum archives for 2009-2012

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This is a very rare edge case. Noone does this really. You always try to preserve history (old posts), not delete anything prior to a specific year. But even in that very edgy case, yes, the actual (explained below) post count should (IMHO) be adjusted accordingly.

Zitat

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What happens in yourt way of counting

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Small clarification, it is not my way of counting. That's the common practice (myBB, phpBB, vBulletin, Invision etc). It is ok to differentiate of course, as long as the arguments to the contrary make sense in the daily forum operation.

Zitat

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Will it still count as a post even if it is only readable for the admin?

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Yes. The most important thing is what the server/DB and by extension its Admin know to be true. The server/admin should always know exactly how many DB entries exist for a given user. Otherwise it becomes problematic to separate contributions, to write plugins/extensions which utilize the post count, as reported by the server/DB etc. The existence of any private/restricted sections is a good argument but again, the DB needs to know what's what. In that case, this discrepancy in what the user sees, can be solved by showing different post counts based on access level. Or simply always show the actual DB value but at the "user's post" section, have a category which shows that there are more which are not available due to access rights to those sections.

Zitat

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Actually, I know many admins that delete complete threads/forums. [...] Maybe we can get both options, so everybody is satisfied.

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Interesting, I've never met one apparently. I agree thought, an option would cover both use cases.

Zitat

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1. Blocking multiple registrations with the same IP does not work. We often see spam from "users" with the same IP.

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Found a case of that problem today, here is a picture:



On days with lots of spam, you can see many such consecutive entries with the same IP. Clearly fake users. Registering multiple accounts with the same IP should not be allowed within a defined time-frame (i.e. 1 day or admin configurable, to account for ISPs with Dynamic IP allocation).

When implemented, spam can be halted more easily and users won't be able to intentionally create multiple accounts to ask for help and make their problem seem popular or similar (the last one sounds pathetic but does happen a lot actually).